Frequently Asked Questions

Everything you need to know about direct appointment booking through MediDirect ZA.

Full FAQ List

Is it legal to book directly without a middleman?

Yes, patients in South Africa have the right to directly contact and book appointments with healthcare providers unless otherwise specified by the medical aid or the provider’s policy.

How can I check a doctor's qualifications and registration?

Every doctor on our platform provides verified medical council registration numbers and relevant credentials. You may check their status with the Health Professions Council of South Africa (HPCSA) for peace of mind.

Can I cancel or change a direct booking?

Yes, you may contact the doctor's practice directly to request changes or cancellations. Please review their specific cancellation policy when making your appointment.